Lead Site Reliability Engineer, App Support

Role Summary :

We are seeking a Site Reliability Engineer ( Application Technical Support Engineer) to join our diverse team. The ideal candidate will possess strong technical skills, background in automation and observa bility, excellent communication abilities, a solid work ethic, and a willingness to learn. This role involves providing technical and production support for a large-scale global financial software product, including some shifted hours and weekend coverage. E nsuring the reliability, scalability, and performance of our systems, as well as implementing and maintaining observability and automation best practices.

Key Responsibilities / What you will be doing :

• Maintain s software applications with a focus on scalability, reliability, automation, and performance.
• Analyze , troubleshoot, and resolve technical problems in a timely manner , ensuring minimal impact on users
• Maintains services once they are live by measuring and monitoring availability, latency, and overall system health.
• Implement s and maintain s DevOps practices, including continuous integration, deployment, and automated testing. Handles software configuration s and release processes.
• Provide s Level 2 24x7 technical and production support, including out-of-hours and on-call support.
• Improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Collaborate s with cross-functional teams to define software system requirements and objectives .
• Leads sustainable and efficient incident response . Resolve incidents and problems, including monitoring ServiceNow for issues and applying resolutions following the Change Management procedure. Update relevant documentation in Confluence.
• Provides mentorship to other team members on handling availability and performance of critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.
• Communicates with clarity and precision, presenting complex / technical information in a concise format that is audience appropriate .

Required Skills and Qualifications (what you will bring) :

What you 'll get in return :

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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