Associate - Sales & Customer Success

Location : Remote

Experience : 1 - 3 years

Join one of the world’s top coaching management platforms — Simply.Coach!

We’re on a mission to support coaches across the globe with a purpose-driven, intuitive platform that helps them, and their clients grow. We’re now looking for passionate individuals who love working with customers and want to grow in a product-focused B2B SaaS environment.

What You’ll Do

Sales Activities

Understand potential customer needs and present how our platform can help them.

Deliver engaging demos and walkthroughs of product features.

Qualify leads and support the sales funnel with proactive outreach.

Work closely with sales leadership to shape acquisition and retention strategies.

Customer Support

Be the first point of contact for customer queries across channels like email, and live chat.

Troubleshoot issues, provide effective solutions, and ensure a high level of customer satisfaction.

Maintain deep product knowledge to assist users confidently and efficiently.

Log customer feedback and interactions to inform internal teams.

Relationship Building

Foster strong, trust-based relationships with customers.

Regularly check in with existing customers to ensure satisfaction and gather feedback.

Look for opportunities to upsell, cross-sell, and increase product engagement.

Reporting & Collaboration

Share insights on customer interactions and performance with internal teams.

Collaborate with marketing and product to feed customer input into product innovation.

What You’ll Get

The chance to help amazing coaches use our platform and become even better at what they do

Opportunities to contribute ideas and shape product direction

A remote-first team culture that values ownership, collaboration, and support

Direct access to experienced leaders who love to mentor and share knowledge

Who You Are

1 - 3 years of experience in B2B SaaS (customer success, support, sales, or similar roles)

Customer-obsessed with great communication and problem-solving skills

A self-starter who enjoys taking ownership and working with cross-functional teams

Excited about working on a growing global product with purpose