Experience : 4-7years
Location : Chennai
Role : MES Factory L2 Production Support
Mode of working : Hybrid
Level 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.
What a typical day looks like :
1. MES / Factory Applications - 4+ Years of Exp
2. Implementation / Deployment Experience
3. Good to have ERP & Quality Process understanding
The experience we’re looking to add to our team :
- Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
- Determine whether issues can be resolved via configuration changes or require deeper code fixes
- Mandatory Manufacturing plant industry experience
- Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
- Investigate production logs, error traces, and user-reported symptoms
- Compile RCA reports and recommend preventive measures
- Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them
- Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
- Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
- Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
- Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities
Note :
Look for good communication and Attitude.
Experience in Any manufacturing factory-MES