Advanced Enterprise Platform Specialist

Enterprise Gainsight Administrator Role

We are seeking a skilled and seasoned Gainsight Administrator to join our Customer Success Operations team in an offshore capacity. This role will be responsible for managing, configuring, and optimizing our Gainsight platform to support our global customer success initiatives.

Key Responsibilities :

• Manage day-to-day administration of the Gainsight platform, including user management, permissions, and security settings
• Configure and maintain Rules Engine, Data Designer, Journey Orchestrator, and other Gainsight modules
• Design and implement custom objects, fields, and relationships to support evolving business requirements
• Maintain data integrity through regular audits, cleanup activities, and validation processes
• Manage integrations between Gainsight and other systems (Salesforce, data warehouses, support platforms)
• Monitor and troubleshoot data sync issues and integration failures
• Develop and maintain data transformation workflows to ensure accurate customer health scoring
• Create and optimize data load processes for customer data, usage metrics, and engagement information
• Build and maintain dashboards, reports, and analytics for various stakeholder groups
• Design customer health scorecards and risk indicators
• Create executive-level reporting on customer success metrics and KPIs
• Support ad-hoc reporting requests and data analysis needs
• Identify opportunities to automate manual processes within Gainsight
• Configure automated workflows, CTAs (Calls to Action), and playbooks
• Implement best practices for customer lifecycle management
• Optimize Journey Orchestrator programs for customer engagement
• Provide technical support to Customer Success Managers and other Gainsight users
• Conduct training sessions for new features and functionality
• Create and maintain documentation for processes and configurations
• Collaborate with onshore teams to understand requirements and deliver solutions

Required Skills and Qualifications :

Technical Skills :

Professional Experience :

Soft Skills :

Preferred Qualifications :