Operations Associate- US

Job Title : Operations Associate (US Region)

Work Hours : 9 (Rotational); 5.5 days per week

Shift Timings : 3 PM to 12 AM & 7 PM to 4 AM

About Amber ( https : / / amberstudent.com )

Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital

If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing!

Position Title : Operations Associate

Location : Remote

Shift Timings : US Shift - Rotational (Non-Negotiable); 5.5 days per week

Experience Level : 0–2 Years

Compensation : Upto ₹3.6 LPA (Fixed)

Key Responsibilities :

• Lead Conversion :
• Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
• Customer Interaction :
• Understand students' unique requirements and provide personalized accommodation recommendations.
• Market Expertise :
• Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
• Follow-Up :
• Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
• Collaboration :
• Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.
• Data Management :
• Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
• Target Achievement :
• Consistently meet and exceed sales targets and performance benchmarks.

What We’re Looking For :

Educational Qualifications :

What You’ll Get at Amber :

Join Us :

Be part of a team that’s revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.

If you’re passionate about sales, customer success, and creating meaningful change, we’d love to hear from you!