IPaas Integration Developer

Customer Integration Specialist (iPaaS / API Integrations)

Must be able to work Eastern Time hours

Position Type : We are seeking a technically skilled and customer-oriented Customer Integration Specialist to lead the implementation of integrations between our platform and our customers’ systems.

This role will involve using integration platforms (e.g., Workato, n8n, Tray.io, Zapier, Make / Integromat) to configure, test, and deploy integrations, as well as directly engaging with customers to understand requirements and map data fields between systems. Key Responsibilities

• Build and maintain integrations between our platform and customer systems using iPaaS tools.
• Configure connections using REST / SOAP APIs, Webhooks, and authentication methods (OAuth 2.0, API Keys, Basic Auth, etc.).
• Conduct technical discussions with customers to understand workflows, data structures, and integration needs.
• Map fields between systems, ensuring data integrity, correct formats, and proper error handling.
• Validate integrations, troubleshoot issues, and resolve data sync errors.
• Collaborate on and support strategic partnership integrations with enterprise platforms such as SAP, AVEVA, and Ignition.
• Create and maintain integration documentation for both internal and customer use. Required Qualifications
• Experience with an iPaaS tool such as Workato, n8n, Tray.io, Zapier, or Make / Integromat.
• Familiarity with REST APIs, JSON, and XML.
• Experience in data mapping and transformation.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for interacting with technical and non-technical customer stakeholders.
• Ability to work Eastern Time hours while based overseas. Preferred Qualifications
• Experience in manufacturing, SaaS, or enterprise integrations.
• Familiarity with ERP, MES, or CRM systems (e.g., SAP, Salesforce, NetSuite).
• Knowledge of scripting languages (JavaScript, Python) for custom automation logic. Soft Skills
• Customer-first mindset
• Ability to explain technical concepts clearly
• Proactive problem-solver
• Strong organizational skills