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Salesforce Service Cloud / CRM Analytics Developer

AXIOM GLOBAL TECHNOLOGIES INDIA PRIVATE LIMITEDIndia

30+ days ago

Job description

Role Summary :

Owns and delivers complex cloud based solutions using technologies such as VisualForce, Apex, Lightning components, Lightning Flow, scripting languages, Node JS, Heroku, Triggers, Java Script, CSS, Github, CRM Analytics.
Experience in Service Cloud, Contact Center Transformation, Omni channel
Contributes to architecture and design of complex solution components (e.g., integration, security, custom development)
Participate in discovery and scoping sessions with business partners
Understands client business process and potential constraints to define optimal and reasonable project scope and expectations
Identifies and confirms technical design risks, and develop mitigation approaches
Coordinates with Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements
Provides sound technical recommendations on third-party applications, new tools and technologies
Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
Create reports, dashboards based on business requirements

Role Responsibilities :

Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a fullstack of development tools and technologies

Work with business partners, architects, and other groups to identify technical and functional needs of systems

Responsible for coding, testing, implementation and documentation of solutions

Participate in full technology project life cycle (analysis, design and / or package review, development, testing, quality assurance, deployment, and production support).

Responsible for conducting application code reviews and suggesting necessary changes as needed.

Participate in the design and documentation of complex technology solutions.

Document and / or support application deployment activities.

Ensure the timely resolution of issues.

Follow Company standards and guidelines.

Escalate anticipated risk to management promptly and properly.

Partner with Technical Lead on technical design options; consult with hardware and software technicians on options and strategies.

Develop recipes, datasets, custom reports, dashboards, and analytics insights to provide actionable insights for business users.

Implement and maintain integrations between Salesforce CRM and other systems for data synchronization and analytics purposes.

Stay updated with the latest Salesforce releases, features, and industry trends related to CRM analytics and data visualization.

Collaborate with IT and business stakeholders to define analytics strategy, roadmap, and priorities aligned with organizational goals

Desired :

Sales Force Admin Certification, Advanced Admin, Platform Developer 1, Service Cloud Consultant, CRM Analytics certified developer

(ref : hirist.tech)

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Salesforce Developer • India