Head of OperationsSmart Ship Hub • Pune, Maharashtra, India
Head of Operations
Smart Ship Hub • Pune, Maharashtra, India
13 days ago
Job descriptionCollaborate closely with the Delivery Team to ensure alignment on project execution timelines quality standards and customer expectations. Work with the Emissions Team to operationalize data collection validation and compliance monitoring for emission reporting. Partner with the Vessel & Voyage Performance Team to ensure seamless integration of vessel analytics performance insights and customer deliverables. Coordinate with the Solutions Team for IoT device readiness data reliability platform uptime and digital workflow automation. Coordinate with the Engineering Team for new features product stability and scalability. Drive synchronization among all teams to ensure a unified customer-centric delivery experience. Oversee end-to-end customer operations — from implementation to lifecycle management. Maintain strong engagement with key clients to ensure operational success SLA adherence and long-term satisfaction for Customer Success. Establish processes for proactive issue resolution continuous performance tracking and transparent reporting. Act as an escalation point for major operational challenges and customer concerns. Build mentor and manage cross-functional teams across project management supply chain and technical support. Standardize and continuously improve operational workflows documentation and reporting systems. Collaborate with engineering sales and customer success teams to ensure alignment on deliverables and priorities. Oversee customer onboarding fleet deployment and post-implementation support. Ensure high service quality SLA adherence and proactive issue resolution for global customers. Maintain close engagement with key clients to ensure satisfaction and identify opportunities for value enhancement. Develop annual operational plans budgets and resource forecasts aligned with business goals. Optimize costs and resource utilization while maintaining service excellence. Identify risks and implement mitigation plans across all operational domains. Strong leadership and people management skills. Proven experience in operational excellence process design and cross-functional management. Understanding of IoT ecosystems hardware logistics and data-driven digital operations. Excellent problem-solving analytical and decision-making abilities. Effective communication and stakeholder management skills at senior levels. Proficiency in operational tools dashboards and reporting platforms. Bachelor’s or Master’s degree in Engineering Operations or Business Management. 12–18 years of experience in operations preferably in IoT SaaS industrial automation or maritime technology domains. Prior exposure to managing global clients and complex technical deployments is highly desirable. Be part of a fast-growing maritime technology company driving global digital transformation. Lead mission-critical operations that connect innovation customers and execution. Opportunity to shape scalable processes teams and systems in a high-impact leadership role.
Position : Head of Operations
Location : Pune
Department : Operations
Reports To : Chief Executive Officer (CEO)
About Smart Ship Hub :
Smart Ship Hub (SSH) is a global maritime digital solutions company transforming the shipping industry through advanced IoT AI and data analytics platforms. Our technology connects vessels cargo and shore teams enabling real-time visibility performance optimization and sustainable operations across global fleets.
Role Overview :
The Head of Operations will be responsible for leading and scaling Smart Ship Hub’s end-to-end operational functions ensuring seamless delivery of IoT-enabled digital services to global maritime clients. This role demands a strategic and hands-on leader who can align business objectives with execution excellence customer satisfaction and operational efficiency.
The ideal candidate will have a strong background in managing delivery customer support supply chain and technical operations within product or IoT-driven organizations.
Key Responsibilities :
Operational Leadership
- Lead day-to-day operations across IoT deployments data services platform delivery and customer success functions.
- Define and implement operational strategies KPIs and governance mechanisms for efficiency and scalability.
- Drive operational excellence across project execution service delivery and support teams.
- Oversee end-to-end IoT rollout and ensure adherence to quality safety and performance standards.
Cross-Functional Coordination
Customer Operations & Relationship Management
Team & Process Management
Customer Operations & Service Quality
Strategic & Financial Oversight
Key Skills & Competencies :
Qualifications & Experience :
Why Join Smart Ship Hub :
Required Skills :
leadership and team management operational excellence cross functional management
Key Skills
Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy
Employment Type : Full Time
Experience : years
Vacancy : 1
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Head Of • Pune, Maharashtra, India
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