Service Delivery Manager — IT Infrastructure Services
TECEZEcoimbatore, India2 hours ago
Job descriptionGovern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s. Ensure SLA / OLA attainment across network, cloud, server, storage, telephony, workplace towers. Own capacity & demand planning (skills matrix, on-call rosters, vendor / backfill). Lead service transitions (KT, runbooks, acceptance criteria, warranty). Drive continual improvement (trend analysis, RCA / RFO, automation opportunities). Maintain account / tower-level P&L with a weekly cadence : Revenue recognition (T&M vs Fixed), timesheet hygiene, milestones. COGS : staffing, cloud credits / consumption, licenses, partner costs. Variance analysis vs budget; forecast next 4–8 weeks. Billing & AR : invoice schedule, DSO, PO / budget burn, change orders. Margin protection : scope control, rate-card adherence, vendor rebates, cost optimization. Publish Friday P&L Snapshot with actions and owners; track to closure. Run Daily Ops huddles , Weekly Service Reviews , Monthly / Quarterly Business Reviews (MBR / QBR) . Maintain stakeholder maps (customer, vendors, internal towers), escalation paths, and comms plans. Present service health, risks, and improvement plans with clear business outcomes. Hire, onboard, coach; assign workloads; set goals / KPIs. Establish a performance rhythm (1 : 1s, feedback, training on ITIL, tools, financial literacy). Create, publish, and maintain SOPs and tower runbooks ; enforce version control and audit trails. Ensure CMDB / asset hygiene; align with ISO 27001 controls and customer policies. Daily Ops Dashboard : open tickets by priority / age, SLA risks, overnight P1 / P2s summary, changes scheduled today, capacity roster, vendor blockers. Major Incident Update (as needed) : impact, workaround, ETA, next comms time. Weekly P&L Snapshot (per account / tower) : Revenue recognized | Invoiced | Unbilled | AR / DSO | COGS | Gross Margin % | Variance vs Plan | Forecast (4–8 wks) . Actions to correct slippage (owner / date). Service Review Pack : SLA / OLA heatmap, ticket trends, top 5 repeat issues, change success rate, patch / backlog status, risks & mitigations, customer sentiment / CSAT. MBR Deck : KPI trends (3–6 months), RCA status, automation / savings realized, DR / backup posture, security exceptions, roadmap & resource plan, financial roll-up vs budget , 60-day forecast, improvement OKRs.
Service Delivery Manager — IT Infrastructure Services
(Network
- Cloud
- Server
- Storage
- Telephony
- Staffing
- Digital Workplace)
Function : Service Delivery
Reports to : Head of Service Delivery / Operations Director
Seniority : Hands-on Manager (player–coach)
Team : Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasks
Location : India
Travel : Role Summary
Own end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs / runbooks, and drive measurable improvements in SLAs, CSAT, and margin.
Key Responsibilities
1) Service Delivery & Operations (ITIL)
2) Financials — Weekly P&L Ownership
3) Customer Governance & Stakeholder Management
4) Team Leadership (2–5 Coordinators)
5) SOPs, Runbooks & Compliance
Reporting Cadence & Templates
Daily (by 10 : 00)
Weekly (every Friday EOD)
Monthly (MBR, by 3rd business day)
#teceze #itservices
Create a job alert for this search
Service Delivery Manager • coimbatore, India
Related jobs
Are you a highly experienced, results-driven professional with a proven track record in .This critical, high-impact role requires a person who is adept at getting things done efficiently and effect...Show moreLast updated: 7 days ago
- Promoted
AMS Service Delivery Manager
ConfidentialCoimbatore The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project ...Show moreLast updated: 30+ days ago
- Promoted
Regional Cloud Infrastructure Engineer
Argyll ScottTiruppur, IN This position offers an opportunity to lead and support a diverse hybrid IT landscape across the APAC region.The Regional IT and Cloud Specialist will be responsible for managing, optimizing, and s...Show moreLast updated: 7 days ago
- Promoted
- New!
Delivery Leader- Telecom
Incedo Inc.tiruppur, India You are passionate about Technology, quality and making raving fans of your clients and users.You put your client first and are passionate about making and keeping commitments.You challenge others ...Show moreLast updated: 1 hour ago
- Promoted
Technical Services Manager
GenScriptTiruppur, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Delivery Lead
RapidBrainsCoimbatore, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago
- Promoted
IT Service Continuity Manager
RED Globalcoimbatore, tamil nadu, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
It Service Continuity Manager
RED GlobalPālghāt, Republic Of India, IN Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 5 days ago
- Promoted
- New!
Information Technology Infrastructure Manager
Lactalis Indiacoimbatore, India India (Remote Management of Australis Operations).SAP Basis, SD, WM, PP, MM,BI / BW, Linux Server Administrators).IT & SAP Infrastructure Manager.
India to lead our technical team and oversee the IT i...Show moreLast updated: 2 hours ago
- Promoted
Service Manager
SV Management ConsultantsPalakkad, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 6 days ago
- Promoted
Operations Manager (Remote)
Jet Stream Ent.Tiruppur, INRemote
- Promoted
- New!
Regional Service Delivery Head
TagCoimbatore, IN The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).
This role ensures that regiona...Show moreLast updated: 21 hours ago
- Promoted
H1B Resource Deployment Manager
PTR GlobalPalakkad, IN Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show moreLast updated: 30+ days ago
- Promoted
- New!
IT Delivery Management
MNCtiruppur, India Years of experience in IT Deliveries and Project Management.Responsible for enabling systematic steps toward the achievement of E2E ownership of deliveries.Show moreLast updated: 1 hour ago
- Promoted
Senior Director of IT operations
FoundeverCoimbatore, IN The Senior Director of IT Operations is a passionate and detailed customer-centric leader responsible for overseeing the day-to-day operations of the IT environment, ensuring operational and execut...Show moreLast updated: 7 days ago
- Promoted
Network Project Manager
NIITPalakkad, IN NIIT is a leading Skills and Talent Development Corporation, building a manpower pool for global industry requirements.Founded in 1981 to help the nascent IT industry overcome its human resource ch...Show moreLast updated: 4 days ago
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEpalakkad, India Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 2 hours ago
- Promoted
- New!
Service Delivery Manager
ConfidentialCoimbatore, India We are seeking an experienced and motivated.This role involves managing performance metrics, driving operational excellence, and contributing to the continuous improvement of service management pra...Show moreLast updated: 19 hours ago
- Promoted
Technology Delivery Manager
ConfidentialCoimbatore, India Technology Delivery Manager – Data & Analytics Focus.Fulcrum Digital is looking for an experienced.The ideal candidate will combine a deep understanding of technology with strong stakeholder manage...Show moreLast updated: 5 days ago