Continuous Improvement Delivery Manager

and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines and capture performance standards. Embed routines / behaviors that drive activities to be completed timely and drive ongoing continuous improvement efforts. SKILLS AND REQUIREMENTS : Insurance knowledge and strong business acumen Excellent communication, listening and facilitation skills to effectively engage with stakeholders Effective decision making and critical thinking skills Strong analytical skills and ability to interpret data to drive business decisions. Ability to work independently and prioritize tasks in a fast-paced environment. Ability to work collaboratively in a team environment, and deliver effective consulting and coaching Strategic, Operational and Analytical thinking Cross-functional & Matrix engagement Detail-oriented with a high level of personal accountability Lean or similar certification, or experience implementing continuous improvement principles in service environments / organizations (e.G., Business Agility, Lean management techniques, Six Sigma certification, etc.) Lean Transformation experience Strong organizational skills with high level of attention to detail High Emotional Quotient and Professionalism High degree of integrity and ability to handle confidential matters and sensitive situations with discretion Education and Experience : 7+ years of experience as a Lean management leader with demonstrated success in leading end-to-end transformational changes. Experience in insurance industries and an understanding of operational management practices Self-motivated, prone to action, autonomous and results-oriented with ability to lead multiple complex initiatives (short, mid and long-term) with impact. Proven track record developing and / or implementing Lean / continuous improvement initiatives Demonstrated ability to effectively interpret data and measure performance. Ability to handle changing priorities and use good judgment when working in challenging situations. Ability to build a strong network of relationships across the company, quickly building credibility and gaining the trust and confidence of colleagues. A change agent, excellent at managing change both at an organizational level and at an individual level. Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company. Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools. Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences. Demonstrate proficiency in project and program management Demonstrate proficiency in data mining and analysis. Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement. Professional Lean Certification (is a plus)