Splunk

Job Title / Role : L2 Splunk Admin Responsibilities : Take ownership and be available 24 X 7 in case of crisis management Perform trend analysis on the daily, weekly and monthly KPI reports to identify the potential risks and issues and guide the L1 / L2 team to drive them under continuous improvement plans. Review the Business specific KPI dashboards and suggest value based improvements Review the Incident, problem and change report and Guide L2 and L1 teams for closures within the SLA / OLA. Perform the RCA and drive the actions identified for permanent resolution of the issues. Training actions report including delivery of training materials created Review the Knowledge articles and suggest improvement and updates periodically Perform periodic audits and participates in the system improvement audits and contribute to the continuous improvement strategy Collaborate and contribute to the sprint review / Planning Escalation & complaint management on Incident / request & Crisis management Collaborate with the product owner and leadership for driving the future innovation Automate, stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run operations. Qualifications : Science graduate with 5 years of experience in Infrastructure monitoring with SPLUNK administration and integrations with multiple teams in matrix organization. Required Skills : Strong Sense of ownership of technical issues and proven capabilities in driving the complex issues to closure SPLUNK Infrastructure, deployment, integration and administration with certifications Certified Redhat Linux administrator & strong understanding of the Windows OS Amazon : AWS EC2, S3, Route53 Expert in Scripting : Shell / Python Strong Understanding of Network DHCP / DNS / SSL DevOps : Git / Ansible / Jenkins JIRA / Confluence Authent. SAML / Oauth ITIL Methods for Incidents / Changes / Problem / Escalation Management Error & Performance Troubleshooting Methodology Excellent communication skills.