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Director, Operational Improvement, Global Business Services

ConfidentialDelhi

8 days ago

Job description

Day-to-day responsibilities but not limited to :

Strategic Transformation Leadership

Design and execute transformation roadmaps aligned with business priorities
Lead initiatives across various verticals in GCC
Drive operational excellence through process reengineering and digital enablement
Work with cross functional teams and ability to drive change
Identify and enable implement digital solutions
Collaborate with technology teams to build scalable platforms and automation frameworks

Stakeholder Engagement & Governance

Partner with global stakeholders, GCC leaders to co-create transformation strategies

Establish governance structures for initiative tracking, reporting, and risk mitigation

Act as a change agent to foster a culture of innovation and continuous improvement

Capability Building & Impact Measurement

Build domain-specific capabilities within GCC through training, certifications, and knowledge sharing

Define KPIs and success metrics for transformation programs (e.g., cost savings, cycle time reduction, risk mitigation)

Monitor initiative performance and ensure timely delivery of outcomes.

Essential Traits :

12- 15+ years of experience in finance and risk advisory, consulting, or transformation leadership roles

MBA or equivalent advanced degree preferred

Proven success in leading digital transformation initiatives across global teams or shared services

Excellent communication, stakeholder management, and program governance skills

Strategic thinker with hands-on execution capability

Deep curiosity about emerging technologies and their application in finance and risk

Ability to influence senior stakeholders and drive consensus

Resilience and adaptability in fast-paced, matrixed environments

Skills Required

Stakeholder Management, Capability Building

Director Operational • Delhi