Division
Department
Sub Department 1
Job Purpose
Achieve the tertiary and secondary business of the division in the respective territory and therapy by managing relationships with the key stake holders viz. doctors & chemists and by creating prescriptions by marketing the company's brands and providing superior customer service thereby achieving the company's overall Business targets for the division in India
Key Accountabilities (1 / 6)
Achieve the Sales targets by brand marketing against the plan for the year
- Identify the customer-brand matrix by doing appropriate market studies, placing the right product for right customer.
- Understand the potential of customer and modifying the selling techniques
- Promote the product with the help of scientific tools / publications, demonstrations, PDA, reminder cards etc
- Ensure the monthly Doctor Conversion & increasing prescriber base
- Drive the business of PPP and NI Products for establishing the brands thereby improving business stability
Key Accountabilities (2 / 6)
Monitor business details thereby planning the sales achievement
Being aware of Primary business orders and stock position at Stockists and create plans for liquidation of the stock and Monitoring Secondary billingIncrease the YPM of the assigned territoryMonitor the Product return, stock and Expiry at the different stockists in the territoryEnsure the Product Availability at all places within the territoryCollect the Competitor Information by conducting RCPA (chemist retailing)Take PoB (Pen on Book) for the respective products and ensuring billing from stockistsKey Accountabilities (3 / 6)
Maintain the Basic Working standards for daily operations
Maintain the standard Call Average and Chemist Average of concern division as stipulatedCategorise the doctors based on the potential and maintain the Visit Frequency of A++, A+, A and B and provide differentiated servicesUpdate the Must See List (MSL) regularly by identifying the uncovered doctors and dot doctorsUpdate the Daily Call Report (DCR) on regular basis for recording the day's field workCreate and follow Call Planner & monthly Travel PlanKey Accountabilities (4 / 6)
Develop and continuously enhance In-clinic Effectiveness for driving better results and increasing prescriptions
Build skills to detail all the products which are promoted along with the knowledge of advancements in therapeutic researchBuild Ability to discuss the Therapy, indications, applications and Demand the Product prescriptionsAttend the Therapy / Divisional / behavioural Training Programs for developing the ICEKey Accountabilities (5 / 6)
Manage customer relationship for continued engagement of Key support customers
Answer all the queries raised by the customers related to the therapy / products & respond quickly to meet customer needsConduct and provide academic Services and Activities as approved by the organisation to the respective doctors and monitor the ROI from the investmentsPromote Cipla Differentials for creating brand recall amongst the doctorsMaintain operating relationships with chemists and stockists and hospital purchase personnel & Pharmacy-in-chargesEnsure compliances as prescribed by the authorities and the organisation like MCI guidelines, UCPMP etcKey Accountabilities (6 / 6)
Major Challenges
Difficulty in answering and engaging the customer (Doctors) who are more knowledgeable and experienced in the field than the Therapy ManagerExtremely high and active competition with very limited time to create impactThe actual productive time in a day is limited as majority of the time is used up during the waiting time in front of Doctors cabinDownward price revisions by the Government may cause loss of business volumesKey Interactions (1 / 2)
Area Business Manager – regular reportingHO / Therapy managersHR – meetings, Learning & development sessions (as per need basis)Key Interactions (2 / 2)
Doctors – Day to day working (daily)Chemists – Daily basis for market information and business (POB / Secondary sales)Stockists – Limited / less frequent (Business orders, product availability, )Purchase in-charge in Hospitals and nursing homesPharmacy-in-chargesDimensions (1 / 2)
Handling business in a territory assigned which has an average business ranging from 2 Lakhs to 7 Lakhs in certain less contributing therapies and from 7 lakhs to 14 Lakhs in major therapies like RespiratoryThe business is derived from about 100 – 180 no. of doctors in the territory and from 3-5 stockists. The incumbent has to handle about 8-14 different brands with a few SKUs in each brandDimensions (2 / 2)
Key Decisions (1 / 2)
Daily Call planning & Monthly tour planning
Brand matrix for doctors
Use of different types of material / samples and / or gifts for promotion
Key Decisions (2 / 2)
Shall recommend differential services and initiatives for certain set of doctors for business improvement to the Area Business Manager
Camps and activities for any particular doctor recommended to the Area Business Manager
Education Qualification
Graduate, preferably Science graduate or have studied science up to class XII.
Non Science candidates may be considered, in case of specific experience in the division / industry
Relevant Work Experience
6 months to 3 years of experience in Pharmaceutical industry with
Candidates with no experience shall be considered after evaluating their aptitude in understanding science and medical terminologies.
Experience in the same industry. Pleasant and confident body language
Good communication skills; Need to have operating knowledge of computers & smart phones / tablets
The candidate should be ready to travel extensively
Skills Required
Brand Marketing, Communication Skills, Market Studies