Urgent Search : Social Media Assistant

Join NatHabit as a Social Media Associate!

Social Media : Job Title : Social Media Associate

About the Role :

We are looking for a proactive and detail-oriented Social Media Associate to manage direct messages (DMs) and comments across our social media platforms. The role requires strong communication skills, quick response handling, and the ability to represent the brand’s voice consistently and professionally.

Key Responsibilities

• Monitor and respond to customer queries received via DMs and comments across social media platforms (Instagram, Facebook, Twitter, YouTube, etc.).
• Engage with followers by acknowledging comments, answering questions, and redirecting queries to the concerned team if needed.
• Provide accurate, helpful, and brand-consistent responses to customer concerns and inquiries.
• Escalate complex issues to the relevant team while ensuring timely follow-up.
• Maintain response quality and adhere to turnaround time (TAT) for resolving queries.
• Track and report recurring concerns, customer sentiment, and feedback from social interactions.
• Support community engagement by fostering a positive and interactive environment.
• Stay updated on trending topics, brand mentions, and competitor activity.

Requirements

Key Skills

Why Join Us?

Opportunity to build meaningful engagement with our customer community

Fast-growing, dynamic work environment

Exposure to brand communication and social media strategy