Sustaining Engineer

For over four decades PAR Technology Corporation (NYSE : PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description :

We are seeking a highly skilled Sustaining Engineer (L3 Punchh Platform) to join the technical backbone of the Punchh platform. This role ensures the health stability and scalability of Punchhs production systems supporting hundreds of brands and millions of end users daily.

You will play a hands-on role in resolving complex production issues at the code level leading incident management and implementing architectural and process improvements to meet service-level objectives (SLOs) and service-level agreements (SLAs) .

This is an engineering-led role that partners closely with Product Engineering and Platform Operations teams providing a unique opportunity to influence platform direction while driving reliability and customer experience at scale.

Position Location : Jaipur

What Were Looking For

Entrees (Requirements) :

3 years of experience in sustaining engineering production support or backend development in SaaS or platform environments.

Strong experience with full-stack development using Ruby on Rails including front-end integration and backend services.

Advanced troubleshooting skills for distributed systems microservices and public cloud (AWS preferred) .

Proficiency with RESTful APIs authentication (OAuth 2.0 JWT) and webhooks .

Hands-on experience with Databricks New Relic Postman and strong SQL / database query skills.

Experience with DevOps practices and CI / CD pipelines for seamless deployments and rollbacks.

Understanding of observability tools (Datadog CloudWatch Sentry) and SRE practices (SLO tracking error budgets postmortems).

Proficient in cloud platforms (AWS Azure GCP) including services like Lambda API Gateway S3 and DynamoDB .

Familiar with SPA frameworks (React Angular Vue) networking fundamentals (DNS TLS / SSL VPNs) and security standards (PCI DSS).

With a side of (Additional Skills) :

Familiarity with restaurant technology POS systems loyalty platforms or middleware integrations.

Strong incident communication skills for stakeholder alignment during high-pressure events.

Excellent organizational documentation and cross-functional collaboration skills.

Customer-focused mindset with a drive for continuous improvement and measurable outcomes.

Bachelors degree in Computer Science Engineering or equivalent experience preferred.

Unleash your potential : What you will be doing and owning

Act as the final escalation point (L3) for complex cross-system production issues impacting integrations or customer-facing features.

Lead incident bridges for high-severity events driving root cause analysis (RCA) postmortems and recovery.

Perform deep root cause analysis across APIs integrations and microservices using logs telemetry and source-level debugging.

Contribute directly to the codebase with fixes refactors and stability improvements.

Serve as engineering lead for third-party integrations (POS payment processors marketing platforms).

Define and enforce integration best practices and standards across the platform.

Maintain and evolve technical runbooks diagnostic playbooks and integration guidelines .

Apply ITIL best practices for incident problem and change management.

Identify and automate triage alerting and recovery workflows to reduce MTTR.

Collaborate with Engineering Product DevOps and Customer Success teams to identify systemic issues and drive platform-level improvements .

Represent Sustaining Engineering in release planning readiness reviews and go-live support .

Mentor Tier 2 engineers share knowledge and help build organizational capability to reduce escalations over time.

Shift Timings

We will be operating on a three-shift model to ensure 24x7 coverage aligned to U.S. time zones :

Shift A (Morning) : 8 : 00 AM 4 : 00 PM ET

Shift B (Evening) : 4 : 00 PM 12 : 00 AM ET

Shift C (Overnight) : 12 : 00 AM 8 : 00 AM ET

Interview Process :

Interview #1 : Phone Screen with Talent Acquisition Team

Interview #2 : Video interview with the Technical Teams (via MS Teams / F2F)

Interview #3 : Video interview with the Hiring Manager (via MS Teams / F2F)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1