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Apply in 3 Minutes! Genesys Cloud Developer

Apply in 3 Minutes! Genesys Cloud Developer

Tata Consultancy ServicesBengaluru, Karnataka, India
16 hours ago
Job description

Exp Req : 5 to 12 years of experience.

Job Locations : Bangalore, Hyderabad, Chennai, Delhi.

Key Skills :

  • Realtime & Historical reporting analytics
  • IVR Bots, Chatbots, Speech analytics, Workforce Management
  • Experience with CRM integrations such as Salesforce, SAP
  • Agent scripts
  • Good analytical and communication skills.

Project Overview : We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.

Role Scope / Deliverables :

  • Design, develop, and implement Genesys Cloud solutions to meet business requirements.
  • Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management.
  • Integrate Genesys Cloud with other systems and platforms as needed.
  • Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations.
  • Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality.
  • Provide ongoing support and maintenance for existing Genesys Cloud applications.
  • Stay up to date with the latest Genesys Cloud features, updates, and best practices.
  • Document technical specifications, configurations, and procedures.
  • Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance.
  • Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience.
  • Lead and participate in code reviews to maintain high standards of code quality and performance.
  • Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement.
  • Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions.
  • Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff.
  • Participate in disaster recovery planning and testing to ensure business continuity.
  • Conduct regular system audits and implement necessary changes to enhance security and compliance.
  • Engage with vendors and third-party service providers to resolve technical issues and optimize system performance.
  • Analyze and report on system metrics and user feedback to identify areas for improvement and innovation.
  • Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives
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    Apply in 3 Minutes! Genesys Cloud Developer • Bengaluru, Karnataka, India