Key Responsibilities
Implement Zoho Business Solutions
- Collaborate with cross-functional teams, stakeholders to gather requirements, conduct feasibility analysis, translate business needs into technical solutions and deliver effective Zoho solutions.
- Design, develop, implement & manage Zoho CRM, Service Suite & Marketing Cloud to enhance sales, marketing, and customer support processes including end to end workflow automations & reporting.
Integrations & Custom Solutions
Integrate Zoho ecosystem with each other Zoho products (like Analytics, Creator etc.) for seamless data flow.Integrate Systems seamlessly connecting Zoho applications with third-party tools using APIs and webhooks to ensure smooth data flow.Develop custom solutions using Zoho Creator and scripting tools like Deluge.Define & Manage Zoho Solutions & Rollouts
Develop and maintain operational & management data dashboards and reports in Zoho Analytics to support business decisions.Manage Projects while defining project scopes, timelines, and deliverables, while ensuring on-time and quality execution.Provide support while troubleshooting issues, maintain Zoho systems, implement improvements for enhanced functionality.Lead From Front
Lead and mentor team members & oversee their deliverables.Stay updated with the latest updates and features within the Zoho platform and evaluate new technologies for continuous system improvement.Act as a technical liaison for clients and teams, delivering presentations, status updates, and technical documentation, trainings.Required Skills And Qualifications :
Required
Minimum of 8 years of experience in software development & deployment.Minimum of 5 years specializing in Zoho implementation.Minimum of 3 years specializing in designing, customizing & deployment of Zoho CRM, Service Suite, Marketing Cloud, Creator & Analytics.Bachelor’s degree in CS, IT, or a related field.Must Haves
Zoho certifications such as Zoho Creator Developer or Zoho CRM Consultant.Familiarity with business processes like sales, service & marketing workflows.Strong proficiency in Deluge scripting, API integrations, and system automation.Excellent verbal, written communication skills and team collaboration skills.Experience with front-end technologies (HTML, CSS, JavaScript).