Senior Associate

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1. Ability to identify customer’s LTL / PTL requirements and clearly communicate the product offerings to

match their needs.

2. Service a geographical area / client segment to generate leads & sign new customers. Responsible for

negotiation & pricing closure.

3. Manage a portfolio of customers and potential customers via personal sales visits, using face to

face contact to provide a personal service.

4. Build a strong client relationship to ensure that the account performs and grows to its maximum

potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

5. Conversion of qualified leads into customers (First Time Buyers) across Major, Small and

Medium Business Accounts and develop and penetrate existing accounts (Retention and

Development).

6. Act as the customer’s main point of contact, by liaising closely with the relevant departments within

Delhivery to ensure that their queries, problems or issues are dealt with appropriately.

7. Monitor the health of accounts, service levels and enhace SOW growth. Prepare and present

weekly / monthly reports detailing sales achieved and those predicted against targets.

8. To continually develop knowledge of Delivery’s products / services and general commercial

awareness to provide the best possible solutions to the customers.