Software Product Consultant

About the Role

We are seeking an experienced Software Product Consultant to join our team. In this role, you will work closely with clients to understand their business needs, provide product expertise, deliver high-quality consultations, and support successful implementation of our software solutions.

This position requires strong communication skills, product knowledge, and the ability to guide customers through technical and functional requirements.

Key Responsibilities

• Act as the primary product expert for customers during pre-sales, onboarding, and post-implementation phases.
• Conduct product demonstrations, requirement analysis, and solution presentations.
• Understand client workflows, pain points, and use cases to recommend the best product solutions.
• Collaborate with sales, product, and engineering teams to deliver customised solutions.
• Manage end-to-end implementation, including configuration, testing, and user training.
• Provide ongoing support and ensure customer success through proactive communication.
• Create documentation such as SOPs, implementation plans, FAQs, and training guides.
• Collect customer feedback and share insights with the product team for improvements.
• Maintain CRM updates, project status, and progress reports.
• Ensure high customer satisfaction and act as a trusted advisor for long-term relationships.

Required Skills & Experience

Skills Required

Salesforce, Enterprise Software, CRM Tools, Cloud Applications, Zoho, Hubspot