Description :
We are looking for an experienced SAP CRM Functional Consultant with strong hands-on expertise in functional configuration, testing, and business process validation. The ideal candidate should have end-to-end experience in CRM implementation, customization, and integration with core SAP modules.
Key Responsibilities :
- Perform pure functional configurations in SAP CRM (Sales, Service, and Marketing modules).
- Analyze business requirements and translate them into functional specifications.
- Conduct unit testing, integration testing, and UAT for CRM functionalities.
- Collaborate with technical teams for custom enhancements (BADI / BAPI / Workflow).
- Validate CRM middleware configurations and ensure data consistency between ECC and CRM systems.
- Provide post-implementation support and resolve user-reported functional issues.
- Document configurations, test results, and process flows.
Required Skills :
5 to 8 years of experience in SAP CRM Functional (no ABAP or technical background required).Strong knowledge of SAP CRM Sales, Service, and Interaction Center processes.Hands-on in Business Role Configuration, Partner Determination, Action Profiles, and Copy Control.Experience in CRM Testing, UAT coordination, and Test Case documentation.Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales, Service, Marketing, Interaction center, etc.Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues.Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering, estimations, business blueprinting, realization, integration, testing, and deployment.Ability to facilitate workshops for requirement gathering, training content creation, end-user training, good understanding of CRM-ECC integration and Middleware troubleshooting.Excellent communication and stakeholder management skills.(ref : hirist.tech)