ServiceNow Business AnalystLenovo India • India
ServiceNow Business Analyst
Lenovo India • India
2 days ago
Job descriptionApply strong functional understanding of ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case, Portal, Knowledge). Support integrations and inter-instance communication using ServiceBridge . Translate business needs into technical specifications and solution mock-ups. Create and maintain detailed documentation : FSDs, configuration decisions, process guides, As-Is / To-Be flows, and system docs. Ensure documentation is organized, version-controlled, and up to date. Collaborate with architects and developers to propose best-practice, OOB-aligned solutions. Develop test plans and scripts; coordinate and support UAT to validate delivered features. Prepare and deliver training materials for end-users and administrators. 1–2 years of experience as a Business Analyst in the ServiceNow platform . Strong functional knowledge of ITSM and CSM modules. Exposure to ServiceBridge integrations (highly desirable). Excellent documentation, analytical, and process-mapping skills (BPMN preferred). Strong verbal and written communication skills. Degree in IT, Computer Science, Business Administration, or related field. ServiceNow CSA certification. ServiceNow CIS (ITSM or CSM) certification. Experience working in Agile / Scrum environments. Familiarity with Jira and Confluence .
ServiceNow Business Analyst | Bangalore (Hybrid) | Experience : 1–2 years (ServiceNow-focused)
Role Summary
Lenovo India is looking for a ServiceNow Business Analyst to act as the bridge between business teams and technical developers. This role requires strong functional knowledge of ServiceNow ITSM, CSM, and ServiceBridge , along with the ability to gather requirements, design scalable solutions, and manage end-to-end documentation.
Key Responsibilities
Requirements Gathering & Analysis
- Work with stakeholders, SMEs, and end-users to capture and analyze business requirements.
- Document user stories, use cases, process flows, and functional / non-functional requirements.
ServiceNow Expertise
Documentation & Governance
Solution Design & Testing
Training & Support
Required Skills & Qualifications
Preferred Qualifications
Create a job alert for this search
Servicenow • India
Related jobs
ServiceNow Business Analyst
Confidential • India
Experian is a global data and technology company, powering opportunities for people and businesses around the world.We help to redefine lending practices, uncover and prevent fraud, simplify health...Show more
Last updated: 26 days ago • Promoted
ServiceNow Business Analyst CSM
Confidential • India
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 8 days ago • Promoted
Servicenow Business Analyst Csm Om Focus Data
Innova Solutions • Republic Of India, IN
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 5 days ago • Promoted
ServiceNow Platform Manager
MSX International • Republic Of India, IN
The role holder is responsible for performing day to day support and maintenance, work with the functional team to develop solutions in ServiceNow PPM / Agile, and coordinate support and development ...Show more
Last updated: 12 days ago • Promoted
ServiceNow Solutions Architect
Brillio • Republic Of India, IN
ServiceNow Technical Architect.Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with a strong focus on.
AI / ML capabilities and work...Show more
Last updated: 1 day ago • Promoted
ServiceNow Business Solutions Analyst
Palo Alto Networks • India
At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show more
Last updated: 2 days ago • Promoted
ServiceNow Business Analyst - ITOM
Confidential • India
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform.As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, an...Show more
Last updated: 26 days ago • Promoted
Servicenow Business Analyst Csm
Innova Solutions • Republic Of India, IN
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 30+ days ago • Promoted
ServiceNow Solutions Architect
Pixeldust Technologies • Republic Of India, IN
We are seeking a Service-now Architect with proven expertise to lead the design and.This role focuses on Sales and Order Management.
SOM) applications and the Technology, Media, and Telecommunicatio...Show more
Last updated: 1 day ago • Promoted
ServiceNow Business Analyst - India
Confidential • India
Our client is a global consumer health leader that recently became an independent entity, formerly part of a Fortune 100 healthcare conglomerate.
With well-known brands in over 165 countries, the co...Show more
Last updated: 26 days ago • Promoted
ServiceNow Data Solutions Analyst
Innova Solutions • Republic Of India, IN
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 5 days ago • Promoted
ServiceNow Solutions Manager
Orbia Pune • Pune, Republic Of India, IN
If you have strong background in overseeing the overall strategy, development, and administration of the ServiceNow platform wh can collaborate with stakeholders to align the platform with business...Show more
Last updated: 30+ days ago • Promoted
ServiceNow Business Analyst
Providence India • India
Minimum 5 years of experience working as Business Analyst / BSA on any one of ITSM, ITOM, SPM, EA(APM) modules in ServiceNow.
Must have exposure to end to end ITOM(Discovery, Service Mapping, CSDM, E...Show more
Last updated: 2 days ago • Promoted
ServiceNow Business Analyst CSM OM focus Data
Innova Solutions • India, India
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 5 days ago • Promoted
ServiceNow Business Analyst CSM
Innova Solutions • India, India
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 4 days ago • Promoted
ServiceNow Business Systems Analyst
Decskill España • Republic Of India, IN
Decskill was founded in 2014 with a clear mission : to add value through technological knowledge.Since then, we have been helping companies tackle the challenges of the digital world with business m...Show more
Last updated: 30+ days ago • Promoted
ServiceNow Lead
MSX International • India
The role holder is responsible for performing day to day support and maintenance, work with the functional team to develop solutions in ServiceNow PPM / Agile, and coordinate support and development ...Show more
Last updated: 2 days ago • Promoted
ServiceNow Business Systems Analyst (Data Focus)
Innova Solutions • Republic Of India, IN
Job title : ServiceNow Business Analyst CSM.Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow.Must be able to gra...Show more
Last updated: 5 days ago • Promoted