SR. OPERATIONS ANALYSIS SPECIALIST

About the Role : OSTTRA India

The Team : The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product, business, development and sales teams globally.

The Impact : Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings. triResolve Client Services is responsible for client on-boarding, service delivery, customer success management as well as workflow / product and productivity improvements. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.

What's in it for you :

We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.

This role presents an excellent opportunity to be part of an Financial crime team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities :

• . On-boarding

Onboarding of new clients / funds and existing clients to new

functionality / workflows

Daily assistance to subscribers on all issues relating to the service (via

email, phone and in person)

Trade data normalisation / handling

Review reconciliation output investigate and fix differences

Ensure structured and effective delivery of service

Self- education about current and upcoming market regulations and

other significant changes

Partnering with the Customer Success team on operational issues to

ensure a positive client experience and relationship is fostered and

maintained

Discuss internal requests for new functionalities to improve the product

offering

Assist developers and Product Management with requirements and

UAT testing as well as being closely involved in the development

Process

What We're Looking For :

Skills :

The ability to interpret trade data

Customer relationship skills

Ability to think outside the box and challenge existing status quo

Proficiency in using text editors and advanced spreadsheet functions

Ability to work in a fast pace environment

Ability to multitask

Good communication skills (verbal and written English)

Good teamwork skills and being a quick learner

Knowledge & experience :

Extensive previous experience with triResolve or similar relevant background

The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients

Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial

Basic understanding of market and credit risk management of OTC Derivatives would be beneficial shifts.

About OSTTRA

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years : MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at .

What's In It For You

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit :

Recruitment Fraud Alert :

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)