Hiring for Guest Service Officer (Front Office / Reception)

Job Description

Responsibilities :

• Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
• Address guest inquiries, requests, and special accommodations with prompt and personalized service.
• Provide detailed information about hotel amenities, services, and nearby attractions.
• Anticipate guest needs and deliver tailored solutions to enhance their overall experience.
• Collaborate with housekeeping, concierge, room service, and other departments to ensure seamless service delivery.
• Resolve guest concerns professionally and escalate issues when necessary to maintain service standards.
• Operate the Property Management System (PMS) to manage reservations, room assignments, and billing.
• Process payments, handle foreign currency exchange, and ensure accurate cash handling procedures.
• Prepare guest registration documents, room keys, and related administrative materials.
• Maintain up-to-date and accurate guest profiles, including charges and preferences.

Requirements

Requirements :

Requirements

1–3 years of experience in front office or guest relations (fresh graduates are encouraged to apply). Strong communication and interpersonal skills with a guest-first mindset. Proficiency in hotel software systems (e.g., Opera, IDS, Fidelio). Fluency in English; additional language proficiency is a strong advantage.