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Team Lead - Operations
ECORGY SOLUTIONS PVT LTDThiruvananthapuram, KL, IN25 days ago
Job type
- Quick Apply
Job descriptionBachelor’s degree or equivalent. 7 to 10 years of experience in home health operations or similar environment, preferably leading a small to mid-sized team. Good English communication skills. Candidates located in or near Trivandrum preferred. Willingness to work night shifts (9 : 30 PM – 6 : 30 AM) from our office at Elippode, Trivandrum.
About Us :
At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. We aim to ensure compliance, quality, and efficiency in home-based patient care by leveraging skilled clinical professionals and innovative technology.
Responsibilities :
- Supervise and support day-to-day operations of the team to ensure smooth workflow.
- Monitor SLAs, allocate daily tasks, track team productivity, and maintain operational TATs.
- Ensure timely completion of deliverables with high accuracy and quality.
- Facilitate effective communication between onsite and offshore teams.
- Support customer queries and help resolve operational issues efficiently
- Identify opportunities for process improvements and help implement best practices.
- Collaborate with cross-functional teams to ensure adherence to operational protocols.
- Demonstrate accountability and ownership.
- Conduct regular team meetings, address concerns, and support team performance initiatives.
Requirements
Interested candidates may send resume to careers@ecorgysolutions.com
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Team Lead • Thiruvananthapuram, KL, IN