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Senior Associate

ConfidentialCochin / Kochi / Ernakulam

10 days ago

Job description

Role Summary

To process New Zealand payrolls and HRIS tasks / activities by meeting the obligations such as TAT & accuracy levels as specified
To provide an effective and efficient New Zealand payroll and / or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries
Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty
To own and manage the quality and accuracy of operational tasks of the team
To support and help facilitate 100% SLA attainment for the team through effective WFM
Be a SPOC to the Clients (Internal / External)
Be the Innovation champion for the process and team

Main responsibilities-Production

Responsible for processing New Zealand payrolls and HR tasks and Meeting Targets

Providing Feedback on Quality Issues Found during Audits

Responsible for timely escalation of production related issues

Responsible for maintaining Accuracy for the team

Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA

To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.

Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

Calculates, prepares and transmits manual payments and third-party disbursements

Coaches and advises team members on Systems and PC usage

Suggests ways in which systems and procedures can be improved to enhance the business

Responsible to track and manage SLAs

Help TL manage escalations for the team including RCAs, tracking, data collation and analysis

Main responsibilities-Compliances

Following ISMS Compliance Of The Team

Adhering To Company Policies, Rules And Regulations

Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

Adhering to Work Timings, Leave Schedules

Key experience

2 - 5 years experience in New Zealand Payroll

PC Literacy - Word and Excel (Basic Level)

Graduate from any stream / Diploma Holder

PC Literacy - Word and Excel (Basic Level)

Good technical knowledge of New Zealand payroll and payroll systems

Track record of face to face, telephone and written contact with customers

Skills Required

Payroll, Http, Isms, Hris, Schema, Diversity and inclusion, Operations

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Senior Associate • Cochin / Kochi / Ernakulam

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