Senior Technical Lead, IT Service Delivery

Work Flexibility : Hybrid or Onsite

Senior Technical Lead IT Service Delivery

As the IT Sr. Technical Service Delivery Lead you are responsible for supporting service delivery within the Sales & Marketing Operations space which includes Web Applications and Revenue Management application support. You will utilize your technical knowledge needed to deliver system enhancements vendor management and technical requirements for our businesses. You will be a subject matter expert and understand the overall design and architecture of a platform and help support the end-to-end technical solution. You will monitor vendor performance against agreed expectations (contractual or otherwise) including regular vendor meetings to review expectations and performance.

What You Will Do :

• Perform activities by following Strykers Software Service Delivery framework and processes.
• Manage daily support and maintenance of Web Applications by conducting long-term improvement operations to ensure compatibility with evolving mission requirements.
• Manage Vendor supported Revenue Management platform working closely with business and key stakeholders to enable day-to-day operations.
• Offer best practices advice and recommendations to Managed services team around overall systems architecture and be the Subject Matter Expert.
• Manage the relationship between SaaS System Integrators Business and various other stakeholders.
• Plan evaluate and improve the efficiency of operation processes and procedures to enhance quality efficiency.
• Track licensing users and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels.
• Troubleshoot and resolve platform issues or find simple creative workarounds.
• Review system requirements functional specifications and solutions for minor enhancements and critical break-fixes.
• Identify opportunities to improve the systems process flow performance and technical efficiencies including automation shift-left opportunities process improvements and other cost saving opportunities.
• Prioritize multiple initiatives across multiple applications and technical stacks on a consistent basis to support changing priorities.
• Ensure proactive root cause analysis and corrective and preventive measures are implemented to ensure delivery of an exceptional service.

What You Need : Required Skills :

Preferred Skills :

Travel Percentage : 0%

Required Experience :

Senior IC

Key Skills

Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1