Service Now Developer

Key Responsibilities

• Platform Maintenance : Perform regular system maintenance, updates, and patching to ensure platform stability and security.
• Customization & Configuration : Customize and configure key ServiceNow modules :
• IT Service Management ( ITSM )
• IT Operations Management ( ITOM )
• IT Business Management ( ITBM )
• HR Service Delivery ( HRSD )
• Security Operations ( SecOps )
• Development & Optimization : Develop and optimize workflows, business rules, UI policies, and automation scripts.
• Troubleshooting : Troubleshoot and resolve platform issues, including those related to the UI, integrations, and customizations.
• Stakeholder Collaboration : Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
• Integration Support : Integrate ServiceNow with third-party applications using REST / SOAP APIs .
• Training & Support : Provide user training and support change management initiatives across the organization.

Qualifications

Experience & Technical Skills

Preferred Certifications

Soft Skills