Director - Microsoft Dynamics 365 CRM

About the Company

One of the world’s leading professional services firms. It provides Audit, Tax, and Advisory services to help businesses navigate complex challenges and achieve sustainable growth. With a global presence in over 140 countries, combines deep industry expertise with innovative technology solutions. The firm is recognized for its strong values, commitment to quality, and focus on building trust with clients and communities worldwide.

They are seeking a strategic and experienced lead role for Microsoft D365 to lead our BizApps service line solutions. This role will focus on driving the implementation of Microsoft Dynamics 365 (D365) solutions, including CRM, and Power Platform, for domestic clients. The ideal candidate will have a proven track record in consulting, exceptional leadership skills, and a passion for delivering innovative solutions that enhance customer satisfaction.

About the Role

Seeking a strategic and experienced lead role for Microsoft D365 to lead BizApps service line solutions. This role will focus on driving the implementation of Microsoft Dynamics 365 (D365) solutions, including CRM, and Power Platform, for domestic clients.

Experience : 12+ years

Location : Mumbai

Responsibilities

Lead and deliver CRM solutions using Microsoft D365 and Power Apps

Preferably having COPILOT based scenarios implementation / POC executed

Collaborate closely with Microsoft and clients to co-create solutions

Engage with stakeholders to understand business needs and translate them into technical solutions

Drive delivery and pursue opportunities in the Indian market independently

Build and maintain strong client relationships to ensure high satisfaction levels

Qualifications

Proven experience in Microsoft Dynamics 365 CRM – Customer Experience and Power Platform

Strong domain knowledge in manufacturing and non-financial services

Demonstrated track record of delivering enterprise-grade CRM solutions

Ability to work independently and manage client engagements

Strong understanding of the Indian business landscape

Required Skills

Proven experience in Microsoft Dynamics 365 CRM – Customer Experience and Power Platform

Strong domain knowledge in manufacturing and non-financial services

Demonstrated track record of delivering enterprise-grade CRM solutions

Ability to work independently and manage client engagements

Strong understanding of the Indian business landscape

Preferred Skills

Preferably having COPILOT based scenarios implementation / POC executed