Agm - Solution Manager

Job Description Job Title : Problem Manager Req Id : City : Chennai State / Province : Tamil Nadu Posting Start Date : 10 / 31 / 25 Wipro Limited (NYSE : WIT, BSE : , NSE : WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description : Job Description DoRESPONSIBILITIES- Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored / resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the