Senior Program Associate (Upto 8LPA)

Job Title :

Senior Program Associate

Location :

Vashi, Navi Mumbai (On-site)

Experience : 2–4 Years

Type : Full-time

About Grexa

Grexa AI

is a

venture-backed startup

on a mission to build the

world’s first Marketing AI Platform for small businesses

— a fully autonomous system that drives

Real Revenue

by automating and optimizing digital marketing.

Founded by

4 seasoned IIT alumni and former Testbook Founders / CXOs

(who scaled Testbook into a

$30Mn ARR business with 1,000+ employees , successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re

funded, building fast, and assembling a high-performing team

to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a

Senior Program Associate

to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of

strategy, operations, and client engagement

— you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities

Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation

Continuously monitor

client engagement metrics

to identify opportunities for optimization and proactively drive platform adoption

Serve as the

strategic bridge

between clients and internal teams — ensuring clear communication and fast issue resolution

Champion the

voice of the client

by gathering feedback and turning it into actionable insights for product and process improvement

Strategically identify

growth and upsell opportunities

within client accounts to drive retention and revenue expansion

Build and maintain

operational dashboards and reporting frameworks

to measure program performance

Collaborate with the

founding and leadership teams

to refine client journey strategies and ensure alignment with company goals

Requirements

2–4 years

of experience in

Program Management, Customer Success, Operations, or Growth roles , ideally in a

product-based startup or SaaS company

Demonstrated experience in designing and scaling processes

that improve efficiency and client outcomes

Strong

analytical and problem-solving skills , with a focus on execution and results

Excellent

communication, coordination, and stakeholder management

skills

Hands-on proficiency in

CRM systems, Excel / Sheets, and marketing or automation tools

Highly proactive, detail-oriented, and comfortable working in dynamic environments

Why Join Us

High-Growth Environment :

Take real ownership and make an impact from day one — this is more than a role, it’s a launchpad for your career.

Direct Collaboration :

Work directly with

founders and cross-functional teams

on key client programs and business-critical initiatives.

Startup Agility, Structured Growth :

Experience the pace of a startup with the support of processes designed for scalability.

Learning & Mentorship :

Access direct mentorship from leaders who’ve built multi-million-dollar businesses.

Cutting-Edge Technology :

Work with

AI-driven marketing automation

products transforming small business growth.

Meaningful Impact :

Be part of a mission that’s redefining how small and medium businesses scale globally.