Field Service Technician

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
• Good written and verbal communication skills.
• Drivers license and driving record that satisfies DNs fleet requirements.
• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows : Incident Handling : Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance : Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC / R : Installs, moves, adds, changes and removes hardware and software products.
• Customer Training : Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following : Process Tasks : Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Proactively informs customers about status, progress and outcomes.
• Continuous Process Improvement : Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

Skills Required

Training, usage, Corporate, Diagnostics, Process Improvement, Mechanical, Preventive Maintenance, Hardware, Troubleshooting, Service Delivery