Senior KAMConfidential • Mumbai
Senior KAM
Confidential • Mumbai
30+ days ago
Job descriptionDevelop trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ownership of PL Key Accounts to ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Supervising the account teams assigned to each key client. Communicating and collaborating with the warehouse, merchandising, marketing, sales, and logistics departments to ensure that key clients needs are met. Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each clients long-term goals.
Skills Required
Negotiation, Customer needs analysis, Portfolio Management, Warehouse, Merchandising, Marketing, Sales
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Senior • Mumbai
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