Senior KAM

ConfidentialMumbai

30+ days ago

Job description

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions

that meet their objectives

Ownership of PL Key Accounts to ensure the correct products and services are delivered to customers in a timely manner

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Play an integral part in generating new sales that will turn into long-lasting

relationships

Prepare regular reports of progress and forecasts to internal and external

stakeholders using key account metrics

Supervising the account teams assigned to each key client.

Communicating and collaborating with the warehouse, merchandising, marketing, sales, and logistics departments to ensure that key clients needs are met.

Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each clients long-term goals.

Skills Required

Negotiation, Customer needs analysis, Portfolio Management, Warehouse, Merchandising, Marketing, Sales

Create a job alert for this search

Senior • Mumbai