Customer Support (Chat)

We are seeking a highly customer-focused individual for the Customer Support (Chat) role at KVC Consultants Ltd. In this position, you will be responsible for providing excellent customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns.

Roles and Responsibilities :

• Provide splendid customer services to customers in a friendly and courteous manner at all times via chat.
• Adhere strictly to quality and compliance guidelines in all interactions.
• Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediately.
• Handle multiple chat conversations simultaneously while maintaining high service quality.
• Document customer interactions and resolutions accurately in the system.
• Escalate complex issues to the appropriate team when necessary.
• Stay updated on product knowledge and service procedures to provide accurate information.

Skills Requirement :

QUALIFICATION :

Skills Required

Communication Skills, Customer Support, Customer Interaction, Chat Process