Support Specialist

Job Summary

We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support this role you will be responsible for managing hardware activities for all GEO regions including coordination of hardware returns shipments replacements etc. Additionally you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.

Job Roles and Responsibilities :

• Act as the first point of contact for customers seeking how-to assistance primarily through a ticketing system
• Perform remote basic troubleshooting through diagnostic techniques and pertinent questions including standard IT networking and application issues
• Service users via incident request and change management processes
• Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.
• Direct unresolved issues to the next level of support personnel or to the right resolution groups.
• Provide accurate information on IT products or services utilizing the documentation and processes in place.
• Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling including proper ticket triaging prioritization customer updates as per existing SLA s etc.)
• Proactively follow up on open cases in your queue escalating timely to management for guidance if required.
• Identify suggest and engage actively in possible improvements to procedures.
• Support actively ongoing documentation efforts building knowledge base articles.

Requirements

Benefits

Company Benefits :

Bachelor\'s degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.

Education

Bachelor's degree

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4 - 4