TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role : Service Desk Agent
Experience Range : 3 – 8 Years
Location : Bengaluru
Interview : Walkin
Venue : Bengaluru -Crescent Prestige Shantiniketan, Sadaramanagala South Taluk, Bengaluru, 3,, Thigalarapalya,, 3, ITPL Main Road, Maruthi Nagar, Krishnarajapuram, Bengaluru, Karnataka 560048
Must Have :
- Should be customer centric and understand the Service Desk (SD) support function.
- Candidate should be proficient in written and verbal English to provide the required IT services.
- Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
- Ready to work support during weekend also as per monthly roster.
- Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
- Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
- Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
- Certification : Any relevant certification (Preferred).
Good to Have :
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesEssential :
Flexible working in 247 environmentFlexible to work on weekendsGood communication skills to deal with customerEnd-to-End knowledge of activities being doneMinimum Qualification :
15 years of full-time educationMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)