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HyperVerge - Lead Solution Architect - Java

HyperVerge - Lead Solution Architect - Java

HyperVergeMumbai
13 days ago
Job description

RESPONSIBILITIES :

Voice of the Customer :

  • Use first-hand customer knowledge to impact product strategy, working with all parts of HyperVerge to ensure its offerings continue to satisfy its largest and most strategic users' needs

Integration and Delivery :

  • Work closely with our integration engineers to configure client workflows.
  • Utilize technical acumen to drive high-quality integrations while accelerating time-to-go-live
  • Provide technical leadership and guidance to our users while they are building their HyperVerge integrations.
  • Be the single technical point of contact for our customers and act as an escalation point to drive resolution in a timely, proactive manner
  • Design technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
  • Design POCs to ensure that the products meet the client's requirements

    • Solution Design and Technology Adoption :

  • Become an expert on HyperVerge's APIs / SDKs and how to best deploy them
  • To understand business objectives and translate requirements into solutions
  • Own and drive relationships with external technical audiences of all kinds from engineer to CTO
  • Maintain a deep understanding of the product and speak with customers about the most relevant features / functionality for their specific business needs
  • Work hand-in-hand with HyperVerge's Sales team to develop proof of concept applications, present technical demonstrations, and help customers make the most of HyperVerge products
  • Discover new problems which the customer has and increase adoption of HyperVerge technology wherever applicable

    • Team Growth :

  • Support hiring A players
  • Own the target for a geography / pod and ensure all team members are able to achieve their individual targets

    • Product and Process improvement :

  • Build processes for the solutions team.
  • Identify and automate repetitive tasks to ensure faster go live timelines for clients.

    • Work closely with the product and engineering team to improve our offerings.

    Personal and Team Competence Building :

  • Focus on personal competence building across all stages of customer success.
  • Constantly learning better ways to understand problems, manage situations, build trust and deeper relationship and help clients derive value out of the product
  • Sharpen your communication skills to understand the requirements of a client and resolve difference in opinion
  • Maintain composure through tough situations faced during the course of the interaction with the client
  • Share and build a best-practises knowledge base
  • Learn to build relationships with the client where they feel comfortable to discuss all problems and issues openly

    • REQUIREMENTS :

  • An ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills
  • Excellent written and verbal communication skills are a must
  • Strong understanding of APIs, SDKs and their integration
  • Proficient in Programming and comfortable with Java and the Android Platform.
  • Can quickly pick up new languages
  • Comfortable with international and domestic travel
  • Have experience with building products and interacting with clients
  • Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions
  • Should have experience with mentoring juniors

    • Good to have :

  • Product thinking to resolve the customer pain points
  • Prior experience with Machine Learning or Deep Learning

    • (ref : hirist.tech)

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