Head, Operations Support, UK / Europe

About Tide

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About The Role

We're looking for an experienced Head of Operations Support to lead a high-performing function within our UK / Europe Member Operations team. You'll oversee Quality Assurance, Complaints, and Training, ensuring these teams are aligned with Tide's objectives and deliver exceptional support.

The Member Operations team supports our members (customers) when they need assistance. It is over 800 people and includes :

• Member Support
• KYX
• Ongoing Monitoring

You Will Lead Support Functions Across These Teams, Building a Culture Of Continuous Improvement And Using Data To Drive Performance Across The Organisation. Some Of The Thing You Will Be Doing

Team Leadership & Strategy

Quality Assurance

Complaints

Training

Data Analysis

What We Are Looking For

YOU'LL BE A GREAT FIT IF

You Are a Self-starter And Strategist

You Are Operationally Minded

You Have Excellent Leadership Skills

You Are Excellent At Stakeholder Management

What You Will Get In Return

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

Disclaimer

It Has Come To Our Attention That Individuals Or Agencies Are Falsely Claiming To Represent Tide And Are Reaching Out To Candidates Regarding Job Opportunities. Please Be Aware That

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [HIDDEN TEXT]

Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Skills Required

Data Analysis, Excel, Quality Assurance, Complaints Handling, Sql