Manager Payments Services

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Role Context

The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group's internal policies. He / she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. He needs to process good analytical skills & understanding of FEMA / IFSCA guidelines & its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position.

The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the VP- REMS Operations, Head - GPS Operations and / or GPS product team as appropriate

Principal Responsibilities

• Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc.) in-order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of employees, vendor staff and unionized staff in the given unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• To centralise regulatory filing activities at Mumbai as per RBI requirements.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Ensure Daily Control Functional Checklist is updated by all team members and held on records.
• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
• Monitoring performance of reporting staff with the help of Production management systems such as ICATS.

Qualifications - External

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Skills Required

FEMA