Head of Operations

The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.

Key Responsibilities :

1. Operational Management :

• Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Ensure consistent service standards are met across all departments.
• Monitor performance metrics to assess operational efficiency.

1. Team Leadership :

1. Financial Management :

1. Managing the Guest Experience

1. Strategy and Growth :

1. Compliance and Quality Control :

1. Technology and Innovation :