Role Purpose :
To manage and grow key client relationships across corporate food court operations by ensuring seamless service delivery, operational excellence, and strong financial performance in alignment with contractual commitments. The Key Account Manager will serve as a strategic partner to clients, driving satisfaction, innovation, and profitable growth while upholding the company's standards of quality, safety, and People : Direct management of Site Managers, Supervisors, and support staff across assigned client sites.
- Financial : Full accountability for account-level P&L, revenue growth, cost management, and contract profitability.
- Client : Single point of contact for senior client stakeholders; ensure long-term partnership and retention.
- Operations : Oversee day-to-day food court operations, menu innovation, compliance with FSSAI standards, and delivery of agreed KPIs.
Main Accountabilities :
Client Relationship Management :
Build and maintain strong partnerships with senior client stakeholders by understanding business needs and aligning company solutions.Conduct regular business reviews to measure satisfaction, identify gaps, and introduce value-added services.Ensure proactive communication, reporting, and timely resolution of escalations.Operational Excellence :
Manage corporate food court operations as per contractual obligations and company standards.Monitor service quality, food safety, hygiene, and HSE compliance via regular audits and site reviews.Introduce innovations such as healthy counters, pop-ups, festive menus, and delivery models to enhance client and consumer experience.Financial & Commercial Management :
Deliver profitability through P&L ownership, budgeting, forecasting, and financial reporting.Lead discussions on rate revisions, contract renewals, and commercial negotiations with client stakeholders.Drive cost optimization initiatives without compromising service standards.People Management :
Lead, coach, and motivate on-site teams to achieve operational KPIs and service benchmarks.Ensure adequate staffing, training, and development of site-based personnel.Build a culture of accountability, compliance, and continuous improvement.Business Growth & Retention :
Identify opportunities for organic growth by expanding scope of services and introducing new solutions.Partner with Business Development teams to leverage client relationships for new opportunities.Achieve renewal and retention targets through superior service delivery and proactive client engagement.Key Competencies :
Client Relationship & Stakeholder ManagementCommercial & Financial AcumenContract Catering / Food Court Operational ExpertiseHSE & FSSAI Compliance KnowledgeLeadership & People ManagementProblem Solving & Conflict ResolutionStrategic Thinking & ExecutionQualifications & Experience - Graduate in Hotel Management, Hospitality, or Business Administration.
8-12 years of experience in food services / contract catering, with at least 4-5 years in Key Account Management.(ref : iimjobs.com)
