Senior Training Manager

Senior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The ideal candidate will bring solid RCM domain knowledge, instructional design experience, and excellent language skills to drive impactful learning solutions.

Primary Responsibilities :

Team & Stakeholder Management

Lead a team of 20+ Instructional Designers and Content Writersacross India and the Philippines

Manage direct reports in India and oversee the Philippines team via a local people manager

Conduct regular one-on-ones, performance appraisals, and feedback sessions.

Ensure high team engagement and productivity

Content Development & Maintenance

Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training

Manage a ticketing system for content requests from operations and training delivery teams

Allocate resources and monitor daily capacity and utilization

Quality Assurance

Conduct quality reviews based on established style guides

Ensure content accuracy, clarity, formatting, and alignment with stakeholder expectations

Drive continuous improvement in content quality and instructional effectiveness

Project Leadership

Lead large-scale content revamp projects involving thousands of documents

Collaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilities

Drive efficiencies and innovation in content creation and delivery

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regard to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications :

Bachelor's degree

6+ years of experience in RCM

6+ years of experience in instructional design, content development, or training within RCM.

Proven experience managing cross-functional or cross-geography teams

Solid understanding of SOP creation and documentation standards