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Online Reputation Management Executive (ORM)

Online Reputation Management Executive (ORM)

WhizCrowMumbai, Maharashtra, India
6 hours ago
Job description

Location : MIDC, Andheri East, Mumbai

Employment Type : Full-Time (contract)

Work Schedule : 5 Days a Week (Rotational Offs)

Process Timings : Rotational shifts , including night shifts

Remuneration - As per industry standards and capabilities

Only apply if you can join immediately, & Only Mumbai Candidates

About Us

WhizCrow is a global Brand Authority Management agency. We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.

This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Also, if interest in sports

Key Responsibilities

  • Respond promptly to customer inquiries via email and chat .
  • Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries.
  • Provide clear, step-by-step troubleshooting assistance to customers.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with internal teams to escalate and resolve complex technical concerns.
  • Ensure high-quality customer support while meeting SLAs for response and resolution time .
  • Offer multilingual support , if applicable, to enhance customer experience.

Requirements

  • Minimum 0 - 2 years of experience in email and chat-based customer support .
  • A graduate is a must
  • Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields).
  • Excellent English communication skills (written & comprehension).
  • Strong problem-solving skills and ability to multitask in a fast-paced environment .
  • Customer-centric approach with an emphasis on empathy and efficiency .

    • Why Join WhizCrow?

  • Work with a leading Brand Authority Management agency with a global presence .
  • Opportunities for career growth and skill development .
  • Competitive salary and performance-based incentives.
  • A collaborative and dynamic work environment .
  • Exposure to international clients and multilingual customer engagement opportunities .
  • Health Insurance Cover

    • To Apply : Send your resume to with the subject line " ORM Executive Application – (Your Name)" .

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