Operations Specialist - Freight Forwarding & CHA (CargoClave)

Operations Specialist – Freight Forwarding & CHA (CargoClave)

Location : Delhi NCR (Hybrid / On-site)

Company : CargoClave

Industry : Freight Forwarding | Customs (CHA) | Export / Import | Logistics Tech

About CargoClave CargoClave provides a digital layer for freight ops— shipment creation (air / ocean), stakeholder workflow, milestones, and documentation —so forwarders and CHAs run smoother across ports, CFS / ICDs, and last-mile.

Role Overview You’ll implement CargoClave with forwarders / CHAs and enable teams to manage HBL / MBL, AWB / SWB, SI, VGM, D / O, IGM / EGM , and complete doc packs with clear, trackable workflows.

Key Responsibilities 1) Shipment & Documentation Ops

Create air / ocean shipments (FCL / LCL), assign milestones, track containers / MAWBs.

Orchestrate docs : Invoice, Packing List, HBL / MBL, AWB, COO, Insurance, Form-AI / ARE-1 (as applicable) .

Manage customs touchpoints (coordination around ICEGATE, eSANCHIT, DGFT , broker updates).

2) Stakeholder Workflow

Coordinate shipper, consignee, CHA , transporters, shipping line / airline, CFS / ICD.

Ensure clean handoffs at port / CFS , stuffing / de-stuffing updates, and delivery orders.

Track demurrage / detention risk; escalate exceptions early.

3) System Usage & Reporting

Maintain milestone discipline (booking, gate-in, sailing, arrival, delivery).

Report on lead times, compliance, backlog, D / O status, doc completeness .

Capture edge cases to refine templates & checklists.

4) Process & Compliance Improvement

Standardise doc packs ; reduce repeats & missing fields.

Align workflows with Incoterms (FOB / CIF / DDP etc.) and customer SLAs.

Train client teams on dashboards, document vaults, and audits.

Candidate Profile Experience

3–8 years in freight forwarding / CHA / export-import ops (air / ocean).

Familiar with customs processes, CFS / ICD handling, BL / AWB lifecycle .

Skills

Strong documentation accuracy; understands HS codes & Incoterms .

Excellent multi-party coordination; software friendly.

Mindset

Detail-oriented, SLA-driven, proactive escalation.

What We Offer Hands-on with digital freight & customs workflows .

Growth to Client Implementation Lead / Ops Head .

Competitive salary + success incentives.

How to Apply S end your resume to Hr@aventiq.ai with subject : Operations – CargoClave (Forwarder / CHA)