No longer accepting applications

Lead Email Support, Night Shift

Poshmarksrikakulam, India

6 hours ago

Job description

Poshmark is looking to hire a Lead Associate who will be part of our community and customer service team. We’re looking for someone with a passion for helping and coaching others who can fully integrate into the Poshmark team in order to support our associates’ wants and needs. You will be responsible for maintaining a positive work environment by motivating individuals to perform at their highest level through rapid growth. This is a great opportunity for someone interested in developing leadership skills!

The ideal Lead Associate…

successfully coaches, develops, and motivates associates
understand performance metrics
consistently contributes and delivers impactful work to entire department

Responsibilities :

Engage with Poshmark users via email support

Maintain high individual performance metrics (e.g., CES scores, SLAs, case reviews) while supporting team goals

Provide daily coaching, guidance, and mentorship to associates, supporting their growth and development

Lead by example through high queue contribution and performance (85%+ KPI achievement or top percentile

Suggest improvements to workflows based on trends and customer feedback

Deliver performance coaching to individuals through feedback

Partner with management to share insights and improve support experiences

Represent team interests in broader initiatives and collaborate on process / policy updates

Prioritize tasks effectively while managing multiple responsibilities with strong attention to detail

Learn how to monitor individual and team progress, delegate tasks confidently, and ensure timely completion

Facilitate team meetings and lead discussions in the absence of managers

Mentor to the team, has extensive knowledge of product / community

Show flexibility in working hours, including weekends and holidays

Embrace continuous improvement through proactive learning and feedback

Requirements :

Bachelor’s degree or equivalent experience

Experience should be from 5 to 7 years of experience, should have team handling experience.

Enthusiastic about people and customer service

Embraces change in fast paced environment

Endless patience and a positive attitude with the ability to turn a negative into a positive

Thrives off the success of a team

Believes that helping users is crucial to the growth and success of the company

Strong computer and typing skills

Exceptional written communication skills with keen attention to detail

Bonus points if you have previous customer service experience working in e-commerce, Service Cloud preferred

Schedule is either Sun-Thurs or Tues-Sat. Must be willing to work the overnight shift

6 Month Accomplishments

Independently manage daily queue strategy to maintain SLAs

Demonstrated consistency in meeting performance expectations across key KPIs

Acts as a trusted resource and leader by mentoring associates, offering performance coaching, and driving measurable growth through feedback and support

Able to identify workflow gaps and suggest improvements to workflow to enhance the customer experience

Actively engages with users across queues and channels, confidently managing complex escalations and contributing to high-touch support needs with minimal guidance

Participates in and supported cross-functional projects and team-wide initiatives, including new process rollouts, documentation updates, and morale-boosting activities

Fosters a positive and collaborative team environment by maintaining open communication, recognizing achievements, and encouraging engagement

Builds strong relationships with the leadership team, representing the team in meetings and offering insights to improve user experience

12 Month Accomplishments

Consistently prioritizes and completes tasks efficiently with minimal supervision

Has a strong understanding of departmental SLAs, consistently meeting or exceeding targets both individually and as a team

Leads initiatives that enhance workflow efficiency and uphold team SLA performance with minimal guidance

Acts as a subject matter expert (SME), supporting peers and guiding associates at all levels

Coach and mentor team members independently, leading to notable growth in performance

Fosters a culture of continuous learning, engagement, and team morale by example, especially in times of change

Collaborates with various teams to streamline processes and improve customer experience

Creates actionable reports and shared key queue trends, data insights, and updates to inform team and management strategies

Facilitates team meetings and coaching sessions with minimal guidance

Holds self and team accountable for performance, achieving at least 85% of assigned goals

Create a job alert for this search

Lead Shift • srikakulam, India

Related jobs

Promoted

Manager IT Application Support - WFM Platform Management & Automation - REMOTE Role - Night Shifts

TELUS Digitalsrikakulam, andhra pradesh, in

Remote

As a Platform Management Manager you provide leadership to multiple teams who maintain and support a wide range of software applications for Workforce Management. You oversee and optimize these proc...Show moreLast updated: 22 days ago

Promoted

Tech Lead - Node JS

Educase Indiasrikakulam, andhra pradesh, in

At Educase, we help schools and preschools operate more efficiently through our end-to-end School ERP and premium social media marketing services. We've assisted over 500 institutions in streamlinin...Show moreLast updated: 30+ days ago

Promoted

Title Services

Brace Infotech Private Ltdsrikakulam, andhra pradesh, in

Positions to be filled : Title Services (Analyst / Senior Analyst).Number of positions : 150 Positions.Immediate to 30 days Joiners only. Proficiency in relevant software.Pay range and compensation pa...Show moreLast updated: 2 days ago

Promoted

Delivery Lead

RapidBrainssrikakulam, andhra pradesh, in

Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 23 days ago

Promoted

Search Arbitrage lead

RTBDemand.comsrikakulam, andhra pradesh, in

Job Title : Search Arbitrage Lead – RSOC Division.Remote / [Insert Office Location if applicable].RSOC (RTB Search Optimization & Control). Our RSOC division pioneers in Search Arbitrage and traffic ...Show moreLast updated: 1 day ago

Promoted

Lead Generation Executive – AUS (4.00 a.m.) / NZ (2.30 am) -(WFH)

STAAHsrikakulam, andhra pradesh, in

Remote

The Lead Generation role offers the opportunity to join a dynamic, fast-paced sales team.The Lead Generation Representative role offers the opportunity to join a dynamic, fast-paced sales team.This...Show moreLast updated: 3 days ago

Promoted

Provider Enrolment Specialist

Bikhamsrikakulam, andhra pradesh, in

We are looking for experienced Credentialing & Enrollment Specialists who have experience in the end-to-end process of Provider Enrollments / Insurance Credentialing, Provider Contracting, and Re-Cr...Show moreLast updated: 30+ days ago

Promoted

Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night shifts)

World Wide Technologysrikakulam, andhra pradesh, in

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe.WWT is dedi...Show moreLast updated: 24 days ago

Promoted

Partner Deal Desk Analyst

Chattershotssrikakulam, andhra pradesh, in

We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal regist...Show moreLast updated: 30+ days ago

Promoted

Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

Renaissance Jewelsrikakulam, andhra pradesh, in

Remote

Customer Support Specialist – Night Shift (US Voice Process).Remote | Full-Time | EST Hours | USA E-commerce Jewelry Brand. Experience : 6–10 Years (Minimum 2 years handling US customers).At Renaissa...Show moreLast updated: 23 days ago

Promoted

Contact Center support Engineer

Numeric Technologiessrikakulam, andhra pradesh, in

Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact). Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 3 days ago

Promoted

IT Sales Executive-100% WFH(Full time / Permanent)

TekGeniosrikakulam, andhra pradesh, in

Remote

IT Sales Executive(USA Region)-100% WFH(Full time / Permanent).We are seeking a highly motivated and results-driven Sales Executive with 1+ years of proven experience in B2B or B2C sales, specifical...Show moreLast updated: 24 days ago

Promoted

Customer Support & Admin Specialist

PropertyLoopsrikakulam, andhra pradesh, in

Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm. Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 24 days ago

Promoted

Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts

TELUS Digitalsrikakulam, andhra pradesh, in

Remote

As a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations.You ov...Show moreLast updated: 22 days ago

Promoted

Application Support Engineer

Sycamore Informatics Inc.srikakulam, andhra pradesh, in

Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 3 days ago

Promoted

Full Stack Lead

IDfysrikakulam, andhra pradesh, in

IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech.We’re solving trust challenges, making compliance easy, fraud detection smarter, and onboardi...Show moreLast updated: 1 day ago

Promoted

Lead Generation Executive

True Tech Professionalssrikakulam, andhra pradesh, in

Role : Lead Generation Executive.We’re looking for experienced Lead Generation Executives skilled in B2B appointment setting, LinkedIn outreach, and cold email campaigns. Candidates should be profici...Show moreLast updated: 1 day ago

Promoted

Lead Generation Specialist

Celestibia Solutions Pvtsrikakulam, andhra pradesh, in

Cloud Transformation and Managed Services, specializing in AWS, Azure, GCP, and DevOps.We offer tailored solutions ranging from cloud consulting and optimization to cybersecurity, data analytics, a...Show moreLast updated: 1 day ago