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Advisor- RTS
ConfidentialBengaluru / Bangalore18 days ago
Job descriptionGraduate or postgraduate degree in any discipline 2–4 years of experience in complaint management or customer service Strong analytical and documentation skills Ability to manage cross-functional coordination and reporting
Role Responsibilities :
- Investigate and resolve customer complaints from telecollections
- Conduct root cause analysis and recommend corrective actions
- Maintain complaint documentation and track resolution timelines
- Analyze trends to suggest preventive measures
Job Requirements :
Skills Required
Root Cause Analysis, Complaint Handling, Investigation, Customer Experience, Customer Service
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Advisor • Bengaluru / Bangalore
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