Cloud-Based Contact Center Solutions Specialist

Job Description

Our organization is seeking a seasoned Cloud-Based Contact Center Solutions Specialist to design, develop, and administer their cloud-based contact center solutions for a 3-month contract role.

Key Responsibilities

• AWS Service Integration : Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
• Automation & Optimization : Build API-driven automation workflows to streamline operations and improve agent efficiency.
• IVR / CTI Customization : Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
• System Administration : Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
• Collaboration & Documentation : Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Required Skills & Qualifications

What We Offer

The ideal candidate will be part of a collaborative team environment with opportunities for professional growth and development. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to work in a fast-paced environment.