Manager I2C

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Manager Invoice to Cash Cash Apps
We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC
Responsibilities
In this role you will be responsible for all the activities related to O2C domain
Manage and Own the end-to-end OTC process with minimum supervision
Maintain strong customer relations & business acumen
Responsible for all the activities related to Order to Cash domain including order management and fulfilment credit management claims and collections
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
Leverage appropriate advanced and sophisticated methods and approaches to synthesize clean visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
Actively manage the business continuity plans for the process
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks
Continuous coaching and developing Managers & Assistant Managers: hire assess and document performance
Support team priorities and initiatives and effectively manage workload
Team management & negotiation skills. Must have a Problem-solving attitude
Lookout for automation opportunities to bring efficiency
Partner with Human Resources to handle client engagement staffing levels develop employees manage performance issues and/or gaps succession planning and employee retention
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement
Deliver the required data for audit purposes
Exposure to Six Sigma training preferred drive team to continuously improve in key operational metrics analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables
Making the accounting process controls established through the internal policies
Daily Quality Check for the matching which team has matched.
Qualifications we seek in you!
Minimum Qualifications
B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
Must have prior work experience in OTC domain
Excellent Leadership skills. Demonstrated experience in resource management team performance management recruitment and training
Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
Experience in creating implementing & driving Structured Action Plans

Preferred Qualifications/ Skills
L3 Manager experience preferred
Exposure to Six Sigma training preferred
Experience with international process transition would be added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.