Senior Technical Support Executive

Position : Senior Technical Support Executive

Job Objective :

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and paper.

Job Responsibilities :

• Assist JiBe’s Support Team to provide support to vessels / remote offices related to IT hardware / software for office / vessel users.
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of nondeified / underlying root cause of the issues
• Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
• Training ship / office staff on how to control and minimize the communication cost.
• Ability to understand the client’s business requirements
• Follow-ups within and inter departmental for internal and external issues.
• Manage, Create and train internal & external employees on various mechanisms of self-help contents.
• Report compilation and forwarding to management
• Knowledge in Ship Networks and Windows Administration is required in order to help solving on-board issues remotely.
• Day to day follow-ups with the vessel and office on IT hardware and software issues.
• Handling the JiBe’s Implementation team, include client’s configuration and training.
• Ability to work and prioritizing and managing many open issues and tasks.

Qualifications and Skills :