Control Centre Agent
ConfidentialChennai22 days ago
Job descriptionMin. 1-year experience as a call center agent or comparable position. Good communication skills with profound English skills (spoken and written) are a must. Polite and service-oriented working style. Willingness to work in a 24 / 7 shift schedule. Basic Knowledge of SAP will be an advantage, but not mandatory. Bachelors in Electrical / Electronic Engineering or equivalent technical background. Excellent English language skills. Experience in the wind energy industry is an advantage, but not mandatory. Candidates with relevant skills and a strong willingness to learn are also encouraged to apply. Adaptable to change. Demonstrates flexibility and efficiency in handling multiple tasks simultaneously in a fast-paced environment. Ability to work in 24 / 7 working environment with different shifts. Member of global teams, ability to work with team. Good comprehensive skills. Good Communication Skills.
Key Responsibilities
- Work as an Agent in the Global Control Centre under a shift schedule 24 / 7
- Works under guidance of senior positions.
- Perform remote 1st level alarm resets based on defined handling instructions.
- Processing and solving of 1st level customer requests according to defined handling instructions.
- Support in scheduling service technicians as well as ordering and dispatching spare parts.
Experience & Background
Education
What Were Looking For
Skills Required
Customer Service
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Control • Chennai
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